Licensing and Subscription FAQ

Licensing FAQ

1. What’s included with a new purchase?
2. Optional features
3. How are users counted?
4. EDU/GOV customers

Software Subscription FAQ

1. Why purchase a subscription?
2. How subscription works
3. What happens if my subscription expires?
4. Price of subscription
5. User count increase and subscription
6. How do I register my subscription?

Licensing FAQ

1. What’s included with a new purchase?

   Kerio products are licensed as a server license. The server license includes 5 users. Additional user licenses are sold in packs of 5 users. A new license purchase comes with a 1-year subscription contract, valid from the registration date, entitling the user to product updates and complimentary tech support for the first year. An annual subscription renewal is required to continue receiving product updates and tech support.

2. Optional features

   Integrated Sophos Anti-Virus versions are available for both products as Kerio Connect + Sophos AV and Kerio Control + Sophos AV. The Kerio Web Filter option for Kerio Control provides access to enhanced web content filtering features.

3. How are users counted?

   The number of users is defined slightly differently for each product as specified below.

   Kerio Connect

   A user is a mailbox. The number of user licenses needed is the total number of user mailboxes created in Kerio Connect across all domains. The number of aliases, mailing lists, domains, groups or resources is not limited and does not count toward the license.

   Kerio Control

   A user is an account with login access to Kerio Control and its services. An individual user can connect from as many as five devices represented by an IP address, including VPN clients, mobile devices, IP phones, desktop computers, etc.

   If an individual user needs to connect from more than five devices, an additional user license will be required to support the additional devices.

   To ensure all users are able to access the network securely and be adequately protected, it is required that a license be purchased for each user that will need to login to Kerio Control, including guests to the network.The admin account does not count as a user.

   Kerio Web Filter option

   The number of users in the Kerio Web Filter must correspond to the number of users in the Kerio Control license.

4. EDU/GOV Licensing

   Customers from the education sector are entitled to special EDU pricing. Discounted GOV pricing is also available to non-profit or government organizations. Please contact sales for pricing information.

Software Subscription FAQ

Kerio’s software subscription ensures access to up-to-date product versions and security updates. With a valid subscription you can install any patch or version of Kerio products released. As part of the Subscription package, you are also eligible for Kerio technical support, free of charge.

1. Why purchase a subscription?

   • Always have the latest version of the product
   • Have a product that protects against the latest security threats
   • Take advantage of the newest technology available
   • No financial surprises when new versions are released
   • Access to Kerio’s email and telephone technical support

2. How subscription works

   • Initial license purchase comes with 12 months of subscription from the registration date.
   • Product version upgrades are free of charge with a valid subscription.
   • You can extend your subscription period by 1 or 2 years in advance at any time.
   • Subscription should be bought and registered before expiration.
   • When the subscription is registered after the expiration date, the subscription period is extended by exactly 1 year from the expiration date.
   • The Start Date is the date of the original product registration that was entered through the Kerio web page or in the product’s administration console.

3. What happens if my subscription expires?

   • You can still use your product, but you will not be able to upgrade past the last version released when your subscription was still valid.
   • Integrated Anti-Virus versions will not receive new virus definition updates. The Anti-Virus can still be used, but only with the last virus definitions released before your expiration date.
   • The Kerio Web Filter option will stop working.
   • The IPS/IDS engine in Kerio Control will not receive new rule updates.
   • No access to technical support.
   • Expired subscriptions can be brought up to date by purchasing missed years.

   We strongly recommend renewing your subscription to be protected from all virus threats, including the newest and most dangerous ones.

4. Price of subscription

   The price of Subscription for 1 year is 30% of the current new product price.

5. User count increase and subscription

   When you increase the number of users on your license, you will have subscription for these additional users until the server product expiration date.

6. How do I register my subscription?

   After purchasing the subscription, you will be given a registration key(s). You must register the key(s) either from the product or at our website (link).

   If you received a single registration key which is the same as your original registration key, enter that in the first screen of the registration process and continue all the way through.

   If you received a series of keys (none of which is your original key) you should enter your original key in the first screen of the registration process and in the next screen add the newly purchased registration keys.